Zona de Azar UK – “Consumer Protection Zone Digital” 17-26 November: Today “Webinar 3”

UK.- November 19th 2020 www.zonadeazar.com Consumer Protection Zone Digital, 17-26 November, Online – an ICE and iGB collaboration, Raising Standards for Sustainable Customer Growth.

In these times of increased focus on safety and well-being and against the backdrop of regulatory reviews across Europe, extra player care is now a business prerogative and a competitive advantage.

To coincide with the UK Safer Gambling Week, Clarion Gaming’s Consumer Protection Zone (CPZ) Digital provides the latest ideas and solutions to help you advance towards more effective and evidence-based responsible gambling controls that will enhance, not hamper, customer acquisition and retention.

Benefits of attending:

• Hear case studies on technology and integration processes that lead to more individualised customer communication
• Learn how to evolve safer gambling approaches and CSR policies to improve public and policy-makers’ perceptions of the industry
• Gain strategic insights on the changing regulatory landscape that will govern your customer interactions in the months and years to come

Who should attend and why?

• Gambling Operators – responsible for implementing or overseeing safer gaming strategy and controls
• Gaming Suppliers – responsible for ensuring customer solutions are RG compliant
• Regulators and Legislators – responsible for implementing and educating on RG rules
• Gambling Affiliates – responsible for customer communications on behalf of operators

Key features:

• CPZ Talks – panel discussions spread across the week, featuring leaders from gambling operators and regulators
• CPZ Insights on iGB – a whole week of articles, features and interviews with sole focus on safer gambling
• CPZ Technology Showcase – featuring start-ups and RG suppliers with novel solutions that help players and operators make gambling safer
• CPZ Speakeasies – focused roundtable meetings helping you connect with your peers, share ideas and find new solutions

WEBINAR THREE: 3pm GMT / 4pm CET, Thursday, 19 November: Finding a Voice of Influence – Review of the UK Gambling Act
– Duty of care and responsibilities
– Risk-based vs. rules-based – what level of consistency are we aiming for?
– Influencing and improving industry reputation across all levels of the ecosystem: consumers, policy-makers, regulators and industry
– Regulation vs. self-regulation: can the industry still have an impact to prevent more restrictive, not evidence-based measures
– House of Lords Report, APPG report etc. – what do they tell us about a possible direction of change?

Brigid Simmonds, Chairman, The Betting and Gaming Council
Neil Banbury, General Manager UK, Kindred
Lord Foster of Bath, Chair, Peers for Gambling Reform
Matt Zarb-Cousin, Director, Clean Up Gambling and Co-Founder, Gamban
Moderated by: Daniel Bliss, Director of External Affairs, YGAM

Edited by: @MaiaDigital www.zonadeazar.com