Esportes Gaming Brasil cuts Waiting times and Improves Service

Brazil.– 28 August 2025 – www.zonadeazar.com  Esportes Gaming Brasil has significantly enhanced its customer service processes, reducing waiting times and increasing satisfaction across its brands Esportes da Sorte, Onabet, and LOTTU.

Humanised and efficient service

The company implemented automation, specialised training, and internal restructuring. It also plans to deploy AI in chat and voice channels to maintain efficiency while ensuring empathy.

Key aspects of the initiative

• Faster response times with a human touch.
• Specialised training in quality and responsible gaming.
• Innovation through planned AI integration.

Impact on the B2B ecosystem

This approach highlights how close and efficient service can become a competitive differentiator, driving customer loyalty in regulated markets.

Conclusion:
By merging technology, empathy, and efficiency, Esportes Gaming Brasil positions itself as a customer service benchmark in iGaming.

Editó: @_fonta www.zonadeazar.com