EveryMatrix Partners with Cevro AI to Deliver Empathic AI Support
Malta.- December 05, 2025 www.zonadeazar.com EveryMatrix announced a strategic partnership with Cevro AI, introducing fully integrated, empathic AI support agents purpose-built for the iGaming industry. The collaboration aims to redefine the player experience by offering operators AI systems capable of delivering human-level understanding, faster resolutions, and seamless integration across the EveryMatrix platform at scale.
The agreement grants operators access to Cevro AI’s next-generation support agents, designed to autonomously resolve complex player requests with precision, compliance adherence, and natural conversational flow.
AI Agents Engineered Specifically for iGaming Workflows
Domain-trained large language models enhance accuracy and empathy
Cevro AI’s platform is built on domain-tuned large language models trained on real iGaming processes, including player behaviour patterns, regulatory frameworks, operational procedures, and customer support best practices.
According to the company, this industry-specific focus enables the AI agents to “perform like seasoned support specialists from day one”, delivering seamless and proactive assistance for both players and operators.
EveryMatrix Strengthens Its Ecosystem with Autonomous AI Capabilities
Kevin Furlong, Group CPO at EveryMatrix, emphasized the importance of integrating advanced technology into the company’s global ecosystem:
“We are constantly investing in technology that helps operators grow and scale with confidence. Generative AI is now at a point where it can make a real difference. With Cevro AI, our operators gain intelligent, empathic agents that support players around the clock and drive real business value through deep integration across the EveryMatrix ecosystem.”
The AI agents offer native-level fluency in more than 100 languages, and connect directly to the EveryMatrix Player Account Management (PAM) platform and back office, enabling autonomous handling of withdrawals, deposits, bonus requests, account changes, and more.
All actions are processed in real time and aligned with regulatory standards, responsible gaming (RG), GDPR, and operator-specific compliance requirements.
Cevro AI Celebrates a Milestone in Its Mission for Human-Like AI Support
Cevro AI’s CEO, Chaim Heber, described the partnership as a major step forward for the company:
“Partnering with EveryMatrix is a significant moment for Cevro AI. It proves that empathic AI is ready for the biggest operators in the industry. Our mission is to help brands deliver support that feels human at any scale, and this partnership accelerates that vision in a meaningful way.”
Nige Roberts, Founding Sales Lead at Cevro AI, added:
“Empathic AI is the future of iGaming support. EveryMatrix recognised that instantly. This partnership accelerates that future worldwide.”
A New Standard for Scalable, Empathic Player Support
The integration of Cevro AI into the EveryMatrix ecosystem sets a new benchmark for automated player support within the iGaming sector. With fully empathic AI agents capable of acting autonomously and understanding user needs across multiple languages and regulatory environments, the collaboration positions both companies at the forefront of next-generation customer experience technology.
Edited by @pererarte www.zonadeazar.com