Aristocrat Interactive CXS Secures Global ISO 27001 Certification
Australia.- 30 September 2026 | www.zonadeazar.com Aristocrat Interactive’s Customer Experience Solutions, CXS, division has achieved ISO/IEC 27001:2022 certification following an external audit of its information security systems and processes.
The certification covers all CXS offices worldwide and strengthens the company’s position in cybersecurity, risk management and information protection.
External Audit
The assessment was conducted by The British Assessment Bureau.
The audit examined several areas of CXS’s security framework, including:
- Security governance.
- Secure product development.
- Risk management.
- Operational controls.
- Information protection.
- Incident management.
International Standard
ISO/IEC 27001:2022 is one of the world’s most recognised standards for information security management.
Certification requires organisations to establish, implement, maintain and continuously improve an Information Security Management System, or ISMS.
Global Scope
The audit confirmed that every CXS office worldwide has implemented the requirements of the standard.
This gives the division a consistent security framework across its international operations.
Statements
Neil Crossan, Managing Director of CXS at Aristocrat Interactive, said the certification followed a rigorous assessment and confirmed that all global CXS offices had successfully implemented ISO/IEC 27001:2022.
He described the achievement as an important milestone in the company’s commitment to security, trust and operational excellence.
Greater Customer Assurance
Aristocrat Interactive said the certification provides operators and partners with independent validation of its information security framework.
CXS uses a risk-based approach to identify, assess and address information security threats.
Operational Resilience
The certified framework includes processes covering:
- Incident management.
- Business continuity.
- Operational recovery.
- Internal audits.
- Continuous monitoring.
- Management reviews.
These controls are designed to improve resilience and reduce exposure to security incidents.
CXS Within Aristocrat Interactive
CXS develops customer experience and casino management solutions for operators.
Its portfolio includes slot management, table and cage systems, loyalty, marketing, digital content management and mobile applications.
Information security is therefore particularly important given the volume of operational and customer data handled by these systems.
Cybersecurity Priority
The increasing digitalisation of casino operations has expanded exposure to cyber threats.
As a result, recognised international security standards are becoming increasingly important in technology procurement and supplier evaluation.
Ongoing Certification
ISO 27001 is not a one-off approval.
Certification is maintained through surveillance audits and periodic recertification.
CXS said it will continue investing in people, processes and technology to respond to evolving cyber risks.
Industry Context
Operators increasingly require evidence of strong security, business continuity and data protection before deploying new technology.
For suppliers, independent certification can therefore provide both commercial and regulatory advantages.
Next Steps or Impact
The certification strengthens CXS’s positioning as a technology partner for operators requiring internationally recognised security standards.
The company will continue embedding ISO/IEC 27001:2022 practices across its operations and updating controls as cyber threats evolve.
Editó: @fonta
