Melilla and AJOM Launch Training for Online Gambling Professionals
Spain – 11 November 2026 – www.zonadeazar.com The Melilla Department of Technological Innovation and the Melilla Online Gambling Association (AJOM) have launched a new specialised training programme designed to prepare professionals for employment within the online gambling industry.
The first edition began on 9 November 2026 and includes 60 hours of face-to-face training, focusing on customer service, player management, fraud prevention and regulatory compliance.
Developed in partnership with Braida, the initiative aims to support the recruitment of local professionals by gambling operators already established in Melilla and companies that may enter the market in the future.
Initiative Designed to Strengthen Local Employment
The programme forms part of the public-private partnership between the Melilla Government and AJOM to promote professional training connected to the digital economy.
Miguel Marín, Melilla’s Councillor for Technological Innovation, highlighted that one of the main objectives is to prepare local workers to meet the recruitment needs of gambling industry businesses.
The initiative seeks to reduce the need for companies to recruit professionals from other locations while improving employment opportunities for Melilla residents.
The Government also believes that access to qualified local employees can help strengthen the city’s attractiveness to potential investors.
Two 60-Hour Courses Scheduled for November and December
The initiative includes two separate training sessions during the final quarter of 2026.
First edition:
9–20 November 2026, with classes delivered over two weeks.
Second edition:
9–22 December 2026, following a schedule adapted to the month’s calendar.
Each edition includes 60 hours of classroom-based training at the National University of Distance Education (UNED) facilities in Melilla.
Classes run from 8:30am to 2:30pm, combining theoretical instruction with practical activities.
Training Tailored to Operators’ Requirements
The course has been designed to provide knowledge directly related to the daily operations of online betting and gambling platforms.
Key training areas include:
- Customer service: professional communication and enquiry resolution.
- Player management: account administration and operational procedures.
- Document verification: customer identification and information validation.
- Payment management: processes involving deposits and withdrawals.
- Fraud prevention: identifying suspicious transactions and potential risks.
- Regulatory compliance: understanding applicable industry obligations.
- Responsible gambling: recognising risk-related behaviour and protecting consumers.
The programme aims to prepare participants for specialised positions within customer service and operational teams across the iGaming industry.
Braida Provides Practical Training Expertise
The training is delivered by Braida, which is responsible for developing and teaching the programme’s content.
Vanessa Basteiro coordinates the activities, which include exercises based on situations similar to those encountered by gambling operators.
The teaching approach combines theoretical knowledge with practical case studies designed to familiarise participants with real customer service processes.
The objective is to help students apply their newly acquired skills in professional environments and adapt to industry requirements.
Programme Receives 51 Applications
Javier Pérez Escámez, President of AJOM, highlighted the interest generated by the new training programme.
According to the association, 51 applications were received for the two scheduled editions.
The first course began with 20 students, while the second edition will provide an opportunity to train additional participants.
Pérez Escámez particularly emphasised the programme’s employment-focused approach and its connection to the recruitment needs of gambling businesses.
The AJOM President believes these initiatives help establish a direct link between professional training and employment opportunities available in Melilla.
Training Includes Regulatory Compliance
One of the programme’s notable features is the inclusion of subjects related to online gambling regulation.
Participants receive training covering customer identification, fraud prevention and responsible gambling principles.
These skills are particularly relevant for companies operating under regulatory frameworks requiring identity verification, transaction security and consumer protection controls.
The course also helps develop professional profiles combining customer service capabilities with technical and regulatory knowledge.
Melilla Strengthens Its iGaming Ecosystem
The initiative comes amid the growing presence of online gambling-related companies in Melilla.
The city aims to position itself as an investment destination for operators and businesses providing technological, administrative and commercial services to the industry.
Factors supporting this strategy include Melilla’s tax conditions and the interest of digital companies in establishing operations within the territory.
The local Government believes that professional training programmes can help local residents access new economic opportunities.
Public-Private Collaboration Supports Industry Development
Miguel Marín highlighted that cooperation between the Melilla Government and AJOM allows training programmes to be designed around the specific needs of companies.
The initiative seeks to ensure that investment in online gambling also translates into professional development and employment opportunities for the local population.
Alongside professional training, the authorities maintain a strategy of working with industry organisations to promote national and international events that support Melilla’s position as a business destination.
This coordination aims to strengthen relationships between public authorities, technology companies and qualified professionals.
Next Steps and Industry Impact
The second edition of the programme will begin on 9 December 2026, continuing the training activities introduced in November.
The initiative will provide an opportunity to assess participant interest and the relevance of the knowledge delivered in meeting operators’ recruitment requirements.
For AJOM, the programme represents a tool for improving the availability of professionals specialising in online gambling customer service and operations.
For the Melilla Government, it provides an opportunity to connect technology sector growth with local employment generation.
The initiative highlights the importance of specialised education and public-private cooperation in developing professionals capable of meeting the needs of an increasingly technology-driven iGaming industry.
Editó: @fonta
